FAQ | In My Yard

Is In My Yard free to use?

In My Yard offers users a free Basic membership, with 3 listings per month. This is ideal for Tradespeople and Private individuals who have a small number of items to list. Paid Top Trader and Commercial memberships are also available and offer additional benefits, plus the ability to place a larger amount of listings each month. * Please note that Commercial listings cannot be added under a free Basic or Top Trader membership. These are designed for Tradespeople and Private Individuals only. We reserve the right to remove any listing that we believe does not fall in line with our Terms of Use *

Is it easy to create an account?

Signing up to In My Yard couldn’t be easier. Simply click on the red Join For Free or Get Started For Free buttons on our home page, then follow the prompted registration process. Any personal information that you supply will be held securely in line with the UK Governments DPA & GDPR Legislation.

Is In My Yard a website for Tradespeople only or can anybody use it?

Anyone can benefit from using our platform. Whether you are a DIYer, tradesperson, commercial wholesaler or retailer, In My Yard has a membership option for you!

What are the membership options?

We offer 4 membership levels: Basic, Top Trader, Commercial, Commercial Plus. Create a free account to view all the features of our memberships in detail.

How can I pay or will I get paid?

There are several options for purchasing items on In My Yard. Cash can be paid when meeting in person or Paypal payments can be made direct to the Seller securely online. Commercial Stores may also offer further direct online or Credit Card payment options. *Please note that In My Yard are not in control of or responsible for any transaction processing fees made by PayPal. All PayPal purchases are made directly between the Seller and the Buyer. The PayPal website provides information on their fee structure and can answer any queries that you might have* *Please make sure satisfactory terms have been agreed between the Seller and Buyer before making your payment. See our Terms of Use for further information*

Will any of my information be passed on to other companies?

In My Yard keeps all of your personal data securely in line with the Governments DPA and GDPR legislation. Other members will not see any of your personal information and it will not be forwarded on to any third parties. *Members should not list personal details / information in their listings and they do so at their own risk*

I cannot see the Listings Added Today on the home page. Why is this?

As a basic (free) member, you will have to wait 24 hours to see new listings on In My Yard. Paid members can view all listings as soon as they are placed.

How can I upgrade / downgrade my membership?

You can upgrade / downgrade your membership at any time, in the Manage Subscription section of the Profile Dashboard on our website. Further information is provided in our Terms of Use.

How do I update my personal details?

You can change (edit) your personal details in the Profile section of our website. *Changes to Commercial Store information can be made in the Manage Store section of your Profile Dashboard*.

How can I cancel / delete my membership?

Losing our members is always disappointing, so do contact us on our Contact Page to let us know if there is anything we can do to help or improve our service. Please note that you can cancel your paid membership and downgrade to a basic free membership in the Manage Subscription section of your Profile Dashboard at any time. If however, you wish to delete / terminate your membership, simply contact us on the Contact Us page and we will arrange this from your next renewal date. Further information is available in our Terms of Use.

Can Tradespeople or DIYers have a Commercial membership or just Businesses / Commercial Companies?

Anybody can have a Commercial membership. If for example, you are a private Tradesperson who has a large amount of leftover stock to sell, you may find the shop feature very useful.

I can’t find the category I’m looking for. What should I do?

In My Yard is a platform for listing trades, construction and DIY items only. Before attempting to list your item please make sure that it is suited to our site. If in any doubt, please see our Terms of Use. If you have searched the listed categories but are unable to find one suited to your item, simply message us on our Contact Us page to suggest a category and subject to suitability it will be added as soon as possible. *If you see a listing that is not suited to the website, please inform us. We reserve the right to remove any listing and / or member that does not comply with our terms of business. Thank you*

I’m struggling to post my listing. What should I do?

Please make sure that you have added all of the required information and photos before trying to post your listing. If, however you are still unable to complete your listing, please contact us via our Contact Us page and we will come back to you as soon as we can.

How can I modify or delete a listing?

Any changes to a listing can be made in the Manage Listings section of your Profile Dashboard.

How long will my listing run?

For Basic and Top Trader memberships, listings run for 30 days. You will then be sent a reminder asking you if you wish to renew your listing for another 30 days or if you have sold your item and would like to remove it from your listings. For Commercial and Commercial Plus members, listings are permanent unless removed by editing your listing via the My Listings section of your Profile Dashboard.

I have sold my item but keep receiving enquiries. What should I do?

It is important to regularly update your listings. As a Basic or Top Trader member, you will be sent a reminder every 30 days, but if you have sold your item, do remove it from your listings to avoid additional enquiries. Commercial and Commercial Plus members have permanent listings unless they are removed. If you have sold out of a particular item, do remove it from the My Listings section of your Profile Dashboard to avoid further enquiries.

How will Buyers contact me?

Buyers can contact you by email or live chat if you have a paid membership. If you have a Commercial membership they will also be able to contact you via Phone if your number is listed.

Can I add my business contact details and website address to my listing?

You can only add your business contact details (phone number, email address, website and postal address) to a listing if you are a paid Commercial or Commercial Plus member. This is both in written and / or image form. Further details are available in our Terms of Use. *If you see a Basic or Top Trader member trying to promote their business in a listing, please inform us. We reserve the right to remove any listing and / or member that does not comply with our terms of business. Thank you*

How does the boost function work and what are the benefits?

The boost function offers you the opportunity to promote your listing to the top of its category each day. This ensures high visibility of your important listings. You can add funds to boost listings in your Wallet on your Profile Dashboard.

How does the account verification work and what are the benefits?

For Top Trader & Commercial memberships you have the option to verify accounts via ID to add an extra peace of mind for Buyers.

What are the benefits of live chat?

The live chat feature offers Sellers and Buyers the opportunity to chat instantly via a live messenger service.

What can I do if I receive an unfair review?

We recommend to our members to leave fair and detailed review feedback where possible. If, however you feel that you have received an unfair review, we recommend contacting the purchaser / seller to see if the situation can be resolved. If you are still unhappy please contact us with the details. *Any abusive feedback will not be tolerated, so please inform us via our Contact Us page as soon as possible*

I have received an abusive and / or offensive message from a Seller / Buyer. What should I do?

In My Yard has a zero-tolerance approach to abusive / offensive messaging. Please contact us with the details via our Contact Us page as soon as possible.

When I met the Seller / Buyer in person they were extremely rude to me and / or made me feel uncomfortable. What should I do?

In My Yard does not accept any form of bullying or harassment. Please contact us with the details via our Contact Us page as soon as possible. *Please note that we always recommend meeting in the daytime and / or in a public (visible) place where possible*

I have seen offensive content on a listing or a listing that falls outside of In My Yards Terms of Use. What should I do?

Please inform us of the details via our Contact Us page as soon as possible.

I am aware of stolen property being sold on In My Yard. What should I do?

Any illegal activity of any kind falls outside of our Terms of Use and should be reported to the police / your local authority as soon as you are aware of it. Please also inform us of the details via our Contact Us page as soon as possible.

Do renewed adverts count towards the total number of listings you can add under your chosen level of membership on In My Yard?

If you renew a listing on In My Yard, it will count towards your total number of listings for the following month on our site. It is therefore important to pick a level of membership that will allow you to list enough items each month to meet your needs.

I'm struggling to sell my item, what should I do?

It is always important to look at pricing when listing an item on In My Yard. Make sure to do your research when pricing an item on our site. Be realistic but also aware that you can always drop your price after a period of time if you are struggling to make a sale. However, pricing isn't the only consideration. Factors like the quality of photos, number of photos, how detailed your description is and whether you offer delivery are also very important. In My Yard also gives you the opportunity to boost your listing each day to give you the maximum exposure by pushing your listing to the top of its category. Best of luck with your sale and do send us a message via our Contact Us page if you have any further questions.

I paid for my membership annually in advance. What will happen at the end of the year?

Your annual membership payment will be taken automatically each year. We will contact you just before your renewal, giving you the opportunity to change to monthly, to upgrade or downgrade or to cancel your membership if you need to. Further details are available in our Terms of Use.

Do I have to be a UK resident to use the In My Yard Website?

All users of the Website, whether companies or private individuals, must be located in the UK, as per our Terms of use. * Before entering into a transaction with a Buyer or Seller, please check that they are located in the UK *

Can my business add commercial listings for free?

You must sign up to a paid Commercial or Commercial Plus membership to add commercial listings on behalf of your own business or any business that you work for. In My Yard reserve the right to remove any listing that we believe does not fall in line with our Terms of Use.

Do I have to sign up to a contract to use In My Yard?

No you do not have to sign up to a contract to use the Website. You can utilise our free Basic membership or pay for one of the PRO paid memberships monthly, with the option to cancel or downgrade at any time from your next monthly renewal date. For details of our annual membership details please see our Terms of Use.